Terms of service

Welcome to ChicLuna. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site.

1. Use of Our Website

  • By using our site, you confirm that you are at least 18 years old or have parental consent.

  • You agree not to use our site or products for any unlawful or unauthorized purpose.

  • Any violation of these terms may result in termination of your access to our services.

2. Products & Availability

  • We strive to display accurate product descriptions, images, and pricing. However, errors may occasionally occur.

  • We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if necessary.

  • Product availability is subject to change without notice.

3. Orders & Payments

  • By placing an order, you agree to provide current, complete, and accurate purchase information.

  • All payments must be made through the accepted payment methods listed on our site.

  • ChicLuna reserves the right to refuse or cancel any order suspected of fraud or unauthorized activity.

4. Shipping & Delivery

  • Shipping times provided are estimates and may vary due to external factors (e.g., carrier delays, holidays, or weather).

  • ChicLuna is not responsible for delays once the package has been handed to the carrier.

  • Please review our [Shipping Policy] for detailed information.

5. Returns & Exchanges

  • We accept returns and exchanges in accordance with our [Return & Exchange Policy].

  • Items must be unworn, unused, and in their original condition with tags attached.

  • Final sale items, gift cards, and promotional products are non-returnable.

6. Intellectual Property

  • All content on this site, including images, designs, text, logos, and graphics, is the property of ChicLuna and is protected by copyright and trademark laws.

  • You may not reproduce, distribute, or use our content without prior written consent.

7. Limitation of Liability

  • ChicLuna is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability for any claim related to your purchase shall not exceed the amount paid for the product.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in the courts located in Wisconsin, USA.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our site constitutes acceptance of these changes.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

  • Business Address: 2330 Arlington Avenue, Dickeyville, WI 53808, United States

  • Phone Number: +1 (865)-947-8296

  • E-mail: info@chicluna.com

✨ Thank you for choosing ChicLuna. We are dedicated to providing you with a seamless shopping experience, where modern elegance meets artistry.