Privacy policy

At ChicLuna, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our services, you agree to the practices described below.

1. Information We Collect

When you interact with our site, we may collect the following information:

  • Personal Information: Name, email address, billing and shipping address, phone number, and payment details when you place an order.

  • Technical Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

  • Voluntary Information: Information you provide when subscribing to our newsletter, contacting customer service, or participating in promotions.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.

  • Communicate with you regarding your purchase, account, or inquiries.

  • Provide you with updates, promotions, and exclusive offers (if you opt in).

  • Improve and personalize your shopping experience.

  • Detect and prevent fraud, unauthorized transactions, or other illegal activities.

3. Sharing Your Information

We value your trust. ChicLuna does not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Service Providers: Payment processors, shipping carriers, and IT partners who help us operate our business.

  • Legal Requirements: If required by law, regulation, or legal process.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can disable cookies through your browser settings, but some features of our site may not function properly without them.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Restrict or object to certain data processing activities.

To exercise these rights, please contact us at info@chicluna.com.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.  We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Business Address: 2330 Arlington Avenue, Dickeyville, WI 53808, United States

  • Phone Number: +1 (865)-947-8296

  • E-mail: info@chicluna.com

✨ At ChicLuna, your trust is at the heart of what we do. We are dedicated to providing you with not only timeless elegance but also peace of mind when shopping with us.